Extraordinary Pursuits by BIP Ventures

Advice from a Journalist: Telling a Newsworthy Startup Story with Maija Ehlinger

In this mini-episode of the Extraordinary Pursuits podcast, host Rachelle Kuramoto interviews Maija Ehlinger, editor-in-chief of Hypeopotamus. They discuss the nuances of storytelling in the innovation economy, the importance of timely news, and how entrepreneurs can effectively pitch their stories to journalists. Maya emphasizes the need for tailored pitches and understanding the audience to increase the chances of coverage. 
Timestamps: 
[01:26] Understanding Timeliness in Storytelling 
[03:54] Crafting Effective Pitches for Journalists 
Points of Wisdom: 
Don't be discouraged if your news isn't a full story. 
Timeliness is key in determining what makes a story. 
Pitches should be tailored to the journalist's audience. 
Avoid superlatives in pitches; get straight to the point. 
Include a clear ask in your pitch. 
Understand the trends relevant to your pitch. 
Your pitch is an opening for conversation, not the final story. 
Curate every pitch for better response rates. 
Know the journalist's beat and what they cover. 
A compelling story often hides behind timely announcements. 
About Maija Ehlinger: 
Maija Ehlinger is the editor-in-chief of Hypepotamus (aka “Hype”), the leading innovation digital news source in the Southeast. Maija's experience as a journalist has given her the chance to cover companies of every size, from seed to enterprise, but her passion is innovation companies. She took the helm of Hype after spending close to five years at CNN. 
Website: https://hypepotamus.com/author/maijaehling 
LinkedIn: https://www.linkedin.com/in/maija-liisa-ehlinger 
BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures 

Mastering Early-stage Hiring: Tips for Startups from Renata Mathison

A well-optimized hiring process can be a significant growth catalyst for early-stage companies. To attract top talent, interviewers must be organized and prepared as the candidate. A streamlined and effective hiring strategy prioritizes flexibility and responsiveness to candidates' needs. The interviewer must be able to clearly define roles, keeping in mind competitive compensation ranges. Engaging data in the preparation and decision process helps to enhance recruitment efforts, streamline interviewing and hiring processes, and attract high-quality candidates.
In this episode of the Extraordinary Pursuits podcast from BIP Ventures, aquesst co-founder Renata Mathison joins BIP Ventures talent specialist Jacki Hertenstein to explain how early-stage companies can conduct a successful hiring process. She discusses how to create an effective interview structure that enhances the candidate experience, the need for flexibility and responsiveness in today’s competitive job market, common hurdles that startups face in their recruitment efforts, and actionable tips for building a strong team.
Timestamps:
[02:02] A bit about Renata Mathison and aquesst
[02:29] How early-stage companies can improve their candidate experience
[03:54] Common mistakes companies make when engaging with candidates
[09:22] How to create an effective interview process for a different role
[10:30] When a company should pursue a contingent or retained search
[11:36] What early-stage companies should focus on during the hiring process
[12:20] How to adapt your hiring process to market competitiveness
[15:08] The biggest hurdles for start-ups in the hiring process
Points of Wisdom:
"A disorganized interview process is a hindrance for a lot of startups and causes a lot of candidates not to pursue the opportunity." [04:31]
"The most successful startups are the ones that can be flexible, listen, take the data, and implement it in order to benefit what they are looking to achieve internally." [12:55]
"Make sure that you understand the compensation ranges that are appropriate for the role that you’re looking to fill and match them to the skills, not the person." [16:04]
About Renata Mathison:
Renata Mathison is the Co-Founder and Managing Director of aquesst, a specialized Information Technology search firm that sources talent for organizations including small businesses, mid-sized enterprises, and Fortune 500 companies. The company offers flexible hiring options such as contract, contract-to-hire, direct hire, and project-based placements. Renata brings a wealth of IT recruitment experience, demonstrating a consistent ability to identify individuals who not only possess the required technical expertise but also align seamlessly with the culture of their prospective organizations.
 
Renata Mathison & aquesst
LinkedIn: https://www.linkedin.com/in/renatamathison/
LinkedIn: https://www.linkedin.com/company/aquesst/
Website: https://www.aquesst.com/
BIP Ventures
Website: www.bipventures.vc
LinkedIn: https://www.linkedin.com/bipventures/
Instagram: https://www.instagram.com/bipventures/
Twitter: https://twitter.com/bipventures
YouTube: https://youtube.com/@bipventures

From Startup to Scale: Lessons on Partnerships for Founders

In this mini-episode of the BIP Ventures Extraordinary Pursuits podcast, Colleen Hoke, co-founder and CEO of Objective Health, joins host Rachelle Kuramoto to discuss the significance of partnerships, the innovative business models that drive Objective Health's success, and the company's ambitious goals for scaling and improving clinical research. Colleen shares stories and insights to emphasize why forming and nurturing transparency and collaboration with partners is critical to healthy, directional scaling strategies. 
Timestamps: 
[00:00] Introduction to Objective Health and Colleen Hoke 
[01:26] The Importance of Partnerships in Healthcare 
[06:03] Scaling and Innovation in Clinical Research 
Points of Wisdom: 
Transparency fosters trust and effective partnerships. 
Building partnerships is essential for scaling. 
Collaboration with providers enhances outcomes. 
Understanding the landscape is vital for startups. 
Setting big and near-term objectives drives progress. 
Innovative business models can fuel rapid problem identification. 
About Colleen Hoke: 
Colleen Hoke is the founder and CEO of ObjectiveHealth. She is a seasoned leader whose experience in clinical research organizations, specialty providers, and healthcare entities has guided the company's formation and stunning progress. Founded in 2018, ObjectiveHealth is already a leading integrated research provider. It brings sophisticated healthcare to the mainstream and partners with physicians and healthcare organizations to establish advanced infrastructure for research programs. In doing so, ObjectiveHealth is improving patient outcomes in palliative care.  
Website: https://objective.health/ 
LinkedIn: https://www.linkedin.com/in/colleen-hoke-objective/ 
About BIP Ventures
Website: www.bipventures.vc
LinkedIn: https://www.linkedin.com/bipventures/
Instagram: https://www.instagram.com/bipventures/
Twitter: https://twitter.com/bipventures
YouTube: https://youtube.com/@bipventures

How Successful Startups Navigate Venture Deals: John Yates of Morris Manning & Martin LLP

Building and scaling in a thriving tech ecosystem demands a deep understanding of the relationship between venture capital, deal flows, and the marketplace. Founders striving to build traction in top innovation regions must focus on building strategic networks, partnering with the right investors, and collaborating across the ecosystem. The most successful ventures happen when the founder’s and investor’s goals are aligned and relevant to the market.
In other words, prioritizing collaboration and providing value is at the core of positioning a startup for sustainable growth and success in a dynamic tech environment.
In this episode of the Extraordinary Pursuits podcast from BIP Ventures, John Yates from Morris, Manning, and Martin LLP discusses the evolution of Atlanta and the Southeast as a thriving center for technology and innovation. Drawing on his extensive experience working with founders since the 1980s, John shares valuable lessons learned, along with the challenges and opportunities that have shaped the region's tech landscape. He also provides wisdom to help founders navigate the venture deal environment and explains what they can expect from the process.
Timestamps:
[02:02] A bit about John Yates and his role at Morris, Manning, and Martin LLP
[02:59] John's backstory and how he got into technology law space
[05:45] Morris, Manning, and Martin LLP and what it offers in the tech space
[08:43] The opportunity environment that has enabled John to partner and grow companies
[11:45] Why Atlanta is a haven for entrepreneurial opportunities
[15:07] The key elements transforming Atlanta into a top 5 innovation region
[19:28] What to consider when looking for a good partner to grow your venture
[22:44] John's recommendations to founders and investors seeking to build in Atalanta
[26:00] Tips on how to build successful relationships with investors
[30:49] What is happening in the deal flow and funding environment
[33:39] John’s advice on how to build an enduring technology innovation company
[36:00] How to reach out, connect, and learn more about John
Points of Wisdom:
"The key to a successful ecosystem is successful players who have been around from the beginning to provide capital to the organization. Having sources of capital is key." [08:44]
"The discipline that is required for the entrepreneur to dovetail properly with the investors is really important." [26:46]
"Every down has an up." [30:59]
"Be a good person, help others, and people will want to work with you. It will give you the greatest level of satisfaction." [33:54]
About John Yates:
John Yates is the chair and partner of the technology group at Morris, Manning, and Martin LLP, one of the leading law firms in the country. John is a pioneer in technology law who has practiced exclusively in the area since 1981 and launched the firm's technology practice 35 years ago. Under his leadership, the practice has represented more than 1,000 tech companies and offers comprehensive legal and corporate services to start-ups, growing tech companies, and investors.
John co-founded and has been a board member of a long list of leading technology organizations and is a nationally-ranked lawyer in the venture capital industry. He frequently speaks at conferences on technology law issues and is a prolific writer whose articles have been cited in the tech law area and major business publications. John is also called upon for his perspective on technology law and high-growth innovation companies. His breadth and depth of experience make him one of the most trusted observers in the technology innovation space.
Website:https://www.mmmlaw.com/
LinkedIn: https://www.linkedin.com/in/johncyates
Email: jyates@mmmlaw.com
BIP Ventures
Website: www.bipventures.vc
LinkedIn: https://www.linkedin.com/bipventures/
Instagram: https://www.instagram.com/bipventures/
Twitter: https://twitter.com/bipventures
YouTube: https://youtube.com/@bipventures

State of Startups(SM) in the Southeast 2024 Preview

Since 2017, the BIP Ventures State of StartupsSM in Southeast report has been a leading trend resource on the region's innovation and investment landscape. In this special episode of the Extraordinary Pursuits podcast, BIP Capital General Partner and COO Mark Flickinger joins us to give a preview of the 2024 report.
Mark’s conversation with colleague and Extraordinary Pursuits host Rachelle Kuramoto covers the evolving capital environment, trends in startup funding, and the unique characteristics of the Southeast's investment landscape compared to major hubs like Silicon Valley and New York. Mark also discusses the impact of AI on the startup ecosystem, the importance of accessing private markets, and future projections for investment trends in 2024 and beyond.
 
Timestamps:
[00:00] Introduction to the State of Startups
[01:51] Capital Environment Trends in 2024
[05:11] Southeast vs. Major Innovation Hubs
[07:54] Investor Trends in the Southeast
[11:11] Accessing Private Markets
[14:00] Future Projections for 2024 and Beyond
[16:48] Impact of AI on Investment Trends
[19:07] Emerging Investment Trends for 2024
 
Points of Wisdom:
"Startup funding is beginning to find balance."
"We're starting to see competition for deals."
"The Southeast has a very different approach to investing."
 
About Mark Flickinger:
Mark Flickinger joined BIP Ventures in 2015. In his role as General Partner and Chief Operating Officer, Mark oversees fundraising, investor relations, marketing/branding, talent acquisition, and acceleration. Before joining the firm, Mark held leadership roles for 4th Strand, a product performance consulting firm (acquired by Intertek in 2012). He oversaw project management, product development, HR/recruiting, operations, and sales. Mark's experience also includes Medarex, a biotech startup developing therapeutics for cancer and autoimmune diseases, as well as the oral care division of consumer products company Church & Dwight.
Mark has been at the helm of the State of StartupsSM in the Southeast report since 2017.
LinkedIn: https://www.linkedin.com/in/mark-flickinger-24295538/
 
BIP Ventures
Website: www.bipventures.vc
LinkedIn: https://www.linkedin.com/bipventures/
Instagram: https://www.instagram.com/bipventures/
Twitter: https://twitter.com/bipventures
YouTube: https://www.youtube.com/@bipventures

RevOps Strategies for Startups: Scaling Sales and CRM Efficiency with Brendan Tolleson

For high-growth startups, sales momentum and operational efficiency depend on streamlined, scalable Revenue Operations (RevOps)—but getting there is complicated and can easily go wrong. The balancing act of managing customer relationships, sales processes, and marketing strategies too often results in scattered data, misaligned teams, and cumbersome workflows. A streamlined RevOps approach can help startups integrate their CRM systems, track meaningful performance metrics, and maintain clear communication across departments.  
Building a strategic, connected playbook can help prevent pitfalls like data overload and "dirty" CRM systems. A streamlined RevOps system ensures regular updates, centralized information, clear process ownership, and automated processes. And getting all those things right sets up the sales and marketing teams to respond to market shifts with agility. 
In this episode of the BIP Ventures Extraordinary Pursuits podcast, we talk with Brendan Tolleson of RevPartners. He explains the science of RevOps, offers tips on how to build a scalable RevOp practice, identifies the best CRM systems for startups, and how to keep the system working smoothly.  
 
Timestamps: 
[00:01] Intro and a bit about our guest, Brendan Tolleson 
[02:02] Brendan's background and how he got into entrepreneurship 
[05:32] RevPartners and what they offer to founders and start-ups 
[06:37] Who is a CRO, and the role they play in a company 
[08:50] The science behind RevOps and how it works  
[10:57] The process of building and deploying RevOps strategy in a startup 
[12:49] How RevOps strategy in action looks like for a growth-minded startup  
[14:37] The role of CRM in the RevOps motion 
[15:43] Metrics that signify it’s time to invest in a CRM system  
[17:52] How to drive efficiency by harnessing the actual performance data  
[19:42] Great CRM platforms for early rapid growth stage start-ups 
[22:26] When to invest or partner with a CRO  
[26:29] How RevPartners help companies avoid getting a dirty CRM system  
[28:22] Brendan's recommendations on RevOps for a high-growth start-up 
[31:51] Startup resources and products for you 
[33:47] How to reach out and connect with Brendan 
 
Points of Wisdom: 
“We are all doing RevOps; it’s just a matter of how well you are doing it.” [11.46] 
“Knowledge and tools drive efficiency, but if you don’t know the data, you can’t solve the root causes and ultimately create solutions for them.” [18:07] 
“A dirty CRM is a symptom of a bigger problem, and it go back to the idea of your primary CRM project; either you are letting it go stale and/or you don’t have an admin.” [26:30] 
“Don’t overcomplicate it; be very clear, try the less is more concept, and choose fewer things; pick the metric, KPI, or whatever that set thing is and get everyone aligned around that number; it will create a lot of clarity and alignment.” [28:21] 
“If you simplify your processes, it allows people to not only adopt them but also to move faster.” [28:50] 
About Brendan Tolleson: 
Tolleson is the founder and CEO of RevPartners, a firm that designs, builds, and executes revenue operations to support its holistic go-to-market strategies for scaling companies. Brendan is a HubSpot expert who leads RevPartners in designing, building, and executing RevOps strategies to support high-growth companies. Before founding RevPartners, he held leadership roles at companies like Cprime, TaxConnex, and Tricentis.  
 
Website: https://revpartners.io/ LinkedIn: https://www.linkedin.com/in/brendan-tolleson-hubolutionary/ 
  
BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures 

Innovate, Scale, and Unlock Entrepreneurial Success

Innovation is more than new ideas—it's about connecting with the right resources and networks to drive growth. To scale, you need a culture of creativity, collaboration, and access to talent, strategic partnerships, and capital. Successful innovators build ecosystems where entrepreneurs, corporations, and educators work together to promote growth. By engaging with your regional ecosystem and focusing on these key areas, you can unlock new opportunities and scale your innovation efforts for lasting impact.  
In this episode of the Extraordinary Pursuits podcast from BIP Ventures, Alex Gonzalez from the Metro Atlanta Chamber (MAC) explains how their innovation and related efforts contribute to the Atlanta region's progress toward becoming a top innovation ecosystem. He also explains how entrepreneurs can leverage the resources, expertise, and network available through MAC to scale. 
Timestamps: 
[02:02] A bit about Alex and his role at the Metro Atlanta Chamber 
[05:23] How Alex ended up in a role where he's living his passion for innovation  
[08:31] Areas of potential innovation possibilities and challenges   
[13:51] How Metro Atlanta Chamber Is Building Innovation Capacity 
[18:56] Collaboration and how it makes Atlanta different 
[20:50] Pillars of success for founders considering building a brand in Atlanta 
[23:54] Innovation initiatives in Atlanta and where to settle as a founder  
[26:59] Diversity in Atlanta and how to choose your business location 
[28:46] What is on the horizon for Atlanta and Southeast as a whole 
[31:57] How to reach out, connect, or learn more about Alex  
 
Points of Wisdom: 
“Innovation is very broad, it's about startups and entrepreneurs, but it’s also about higher education and creativity.” [03:51] 
“When we think about entrepreneurship, we think about the output.” [09:52] 
“It's not the capital that makes the difference for the company; it's the post-capital support, access to talent, access to networks, and understanding go-to-market strategies.” [12:01] 
About Alex Gonzalez: 
Alex Gonzalez is a prolific speaker and writer whose book Disruptor has become a guide for innovators across enterprise, midsize, and startup businesses. He is also the chief innovation and marketing officer for the Metro Atlanta Chamber, a role that gives him a distinct and direct perspective of the Southeastern startup ecosystem. Alex has a hand in launching and expanding significant initiatives directed at building our region's innovation capacity, including ATL Unlocked, the Atlanta Growth Collective, and the Atlanta – Where You Belong initiative. 
 
Website: https://www.metroatlantachamber.com/staff/alex-gonzalez/ 
LinkedIn: https://www.linkedin.com/in/agonz 
Book: Disruptor: How to Challenge the Status Quo and Unlock Innovation 
  
BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures 
 

Hire Well: Interviewer Skills for Startup Leaders

In this mini episode of the Extraordinary Pursuits podcast, BIP Ventures talent expert and SVP of portfolio performance, Jacki Hertenstein, sits down with Renata Matheson, co-founder of aquesst. This brief, compelling discussion focuses on what startup leaders need to do to interview candidates well and hire strategically. 
Renata and Jacki explain how to craft a positive candidate experience, when remote interviews are acceptable, and why the hiring team must be aligned with the company. Renata also touches on why integrating DEI into the hiring process is so complex, and the role of compliance in hiring. This is essential advice for leaders looking to hone their talent strategies and nurture a healthy workplace culture. 
  
Timestamps: 
01:26 Enhancing Candidate Experience in Hiring 
03:47 The Impact of Remote vs In-Person Interviews 
04:11 Diversity and Inclusion in Hiring Practices 
05:34 Compliance in Interviewing: Best Practices 
 
Points of Wisdom: 
"If a candidate gets the sense that multiple individuals within the organization have different wants or initiatives or understanding of the role, that can go sideways very, very quickly." 
"Diversity is always supported by the HR or people organizations, but I rarely see it trickle down to be exercised by hiring managers, especially in startups where there are aggressive deadlines." 
 
About Renata Matheson: 
Renata is the Managing Director and Co-founder of aquesst, a specialized Information Technology search firm. aquesst has sourced talent for hundreds of organizations ranging from small businesses to mid-sized enterprises to Fortune 500 companies. Renata brings a wealth of recruitment experience. You’ll come away with a sense of how to identify individuals who possess the required technical expertise and align seamlessly with the culture of the organization. 
 
Renata Mathison 
LinkedIn: https://www.linkedin.com/in/renatamathison/ 
LinkedIn: https://www.linkedin.com/company/aquesst/ 
Website: https://www.aquesst.com/ 
 
BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures 

The Blueprint for a Thriving Startup Ecosystem: A Conversation with Venture Atlanta CEO Allyson Eman

A thriving innovation ecosystem has many components that work together to create progress. They include the businesses building there, the visionary entrepreneurs, and the support system comprised of legal, financial, accelerators and incubators, consultants, and mentors. Among all the contributing factors to a startup’s ability to build and grow, access to capital may be one of (if not the) most important for an early-stage company. The right growth capital and post-investment support can help a founder transform an idea into reality. It can mean the difference between a lingering problem and a breakthrough solution.  
In this episode with Venture Atlanta CEO Allyson Eman, we talk about the state of startups and venture investing in Atlanta and across the Southeast. She shares the history of Venture Atlanta, which has grown into the largest venture capital conference on the East Coast. Allyson also details how Atlanta’s venture community supports entrepreneurs by providing access to funding, resources, and connections with industry leaders. Lastly, she shares some compelling trends and technology innovations she has seen in preparation for Venture Atlanta 2024, happening October 7th and 8th. 
 
Timestamps: 
[00:01] Intro and introduction to Allyson Eman 
[02:29] About Venture Atlanta 
[05:07] How Venture Atlanta’s objectives in the innovation ecosystem have evolved 
[10:39] Overview of how the venture space has grown in the Southeast 
[13:30] How Atlanta is rising in the ranks as a national innovation ecosystem 
[18:16] A sneak peek into the 2024 Venture Atlanta conference 
[22:00] Why founders should be excited about growing their startups in Atlanta  
[27:44] How funding contributes to startup progress  
[31:30] Why collaboration is central to Atlanta’s success 
[36:21] What is on Allyson’s bucket list 
 
Points of Wisdom: 
“Connecting to talent and easy access to capital can easily propel a region to the top in innovation.”- [08:31] 
“A rich network of accelerators and incubators can overwhelm startup founders on what support system to go to.” [15:01] 
 
About Allyson Eman: 
 Allyson Eman is a seasoned professional with over 30 years of experience in marketing, communications, sales leadership, and business development. Since 2007, she has served as Executive Director, and later CEO, of Venture Atlanta, the largest venture capital conference on the East Coast. Under her leadership, the conference has grown significantly, attracting over 1,500 attendees and helping emerging technology companies raise over $7.5 billion. Before Venture Atlanta, Allyson was key in expanding SouthStar Funding from a small team to a nationally respected mortgage lender and managed marketing for SouthTrust Bank's Georgia branches. She holds a BS from the University of Florida. 
 
About Venture Atlanta & Allyson Eman 
Website: https://www.ventureatlanta.org/ 
LinkedIn: https://www.linkedin.com/in/allysoneman/ 
  
About BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures 
 

Building Scalable Product-Market Fit: Abstrakt.ai Founder & CEO Greg Reffner

Scaling an innovative startup requires agility, particularly in an evolving marketplace. But agility comes second to establishing the right fundamentals for your startup – the ideal client profile (ICP), go-to-market (GTM) strategy, and product-market-fit (PMF).  
All of them require a willingness to listen to customers, but none more than PMF. Ensuring your product continues to have a place in the market starts with understanding your most important customers’ pain points, needs, and goals. That’s not a one-and-done effort. As the market, customer base, company, and product change, you must embrace change and evolve.  
In this episode of Extraordinary Pursuits from BIP Ventures, Abstrakt CEO and Founder Greg Reffner talks about finding and keeping product market fit. He explains why it’s so important to listen to your team and focus on customer insights. Check out the episode to hear some of the lessons Greg and his team have learned as they have sustained the growth of their sector-disruptive AI platform. 
 
Timestamps: 
[08:55] How Greg found the market opportunity for his product  
[11:52] Abstrakt's target market and how it has grown and evolved  
[14:05] How Abstrakt first built and has evolved its product market fit  
[18:26] Abstrakt's success strategies for developing an ideal customer profile  
[20:20] How to adapt your market strategy to maintain product market fit  
[24:13] How a discovery about hardware informed Abstrakt's success  
[28:13] Metrics to track to continually meet the demands of your target market  
[31:56] Ways to continually educate the market on your product  
[34:26] How AI is changing contact centers 
[36:53] How to align and evolve with the changing market  
 
Points of Wisdom: 
“One of the mistakes that early entrepreneurs make is that they overthink things; they try to gather too much data.”- [10:36] 
“Being successful in life comes down to your ability to have confidence in yourself so that if you fail, you will be able to figure it out and get back on your feet.” [20:29] 
“Don’t be afraid to go against the grain or stick to your guns and educate the market about it; technology hypes come and go.” [32:50] 
“Listen to your team. The moment you have multiple people involved in your company, it’s no longer just about you.” [36:55] 
“Listen to your team, and don’t be afraid to ask for hard feedback.” [37:27] 
 
About Greg Reffner: 
Greg Reffner is the founder and CEO of Abstrakt, an innovative AI platform that is enhancing call center operations by providing real-time guidance to agents and automating quality assurance. With a background in solving complex challenges for call center supervisors, Greg has built Abstrakt into a prominent player in real-time agent success and QA automation. His focus on finding and maintaining product-market fit has been crucial to Abstrakt’s market traction and scaling success. Under his leadership, Abstrakt has grown significantly within the BIP Ventures portfolio.  
 
Website: https://abstrakt.ai/  
LinkedIn: https://www.linkedin.com/in/gregreffner 
BIP Ventures 
Website: www.bipventures.vc 
LinkedIn: https://www.linkedin.com/bipventures/ 
Instagram: https://www.instagram.com/bipventures/ 
Twitter: https://twitter.com/bipventures 
YouTube: https://youtube.com/@bipventures